THIS SITE DOES NOT PROVIDE MEDICAL OR HEALTH CARE ADVICE. CONSULT YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER FOR ADVICE REGARDING ANY MEDICAL CONDITION. DO NOT ATTEMPT TO SELF-DIAGNOSE OR TREAT ANY MEDICAL CONDITION BASED ON ANYTHING CONTAINED ON THIS SITE.
Your use of the site is your responsibility and you are responsible for complying with any local laws that may pertain where you are located.
Back to top
Our Ordering Policies and Procedures are described below. If all of your questions are not answered here, please feel free to contact us by phone 1-800-250-4010 or email to us.
All orders are processed the same day they are received. Orders will be acknowledged by email. Your customer Number will also be provided, in the event you need to contact us.
Regular shipping will be paid by Ottway Herbalist on orders of $100.00 or more, before taxes, to anywhere in Canada providing the total weight including packaging is under 2 Kilos, excluding items from Sports Nutrition Dept unless they are in Tablet or Capsules form. There are no handling or other such charges.
Regular shipping charges are payable by the customer. There are No Handling or other such charges.
Credit Card customers should talk to their Financial Institution/Company that issued their Card for details.
All products are guaranteed to be as advertised. If you are not satisfied with your purchase DO NOT return it. Simply contact us by Email or Telephone and we will discuss the matter with you and make the necessary arrangements with you.
Refunds are permitted to the original purchaser. Please, first make arrangements with us before returning any product. Return Shipping costs will be the responsibility of the customer. Ottway Bonus Points if awarded are reversed on refunds.
Senior/Disability/Patient/Professional/Student are available. Proof must be provided in all cases. Please see Ottway Rewards for detail.
Remark: Sorry. We cannot give Store discount when order through our website. The best prices are at www.ottway.com. Our prices at www.ottway.com are cheaper than in our retail store prices.
Our website does not fully carried all products that we carried on our store, especially most of the PROFESSIONAL Brands’ items. We would honor your store discount when you shop in our store locations or all products that we carried on our store but not the website.
If any products that you cannot find on our websites, simply send us an, your discount would be applied for the item, which available in our retail stores.
All orders are processed within 24 hours except for orders received after Noon on Fridays (EST) to Noon Sundays. We use Canada Post Expedited Parcel Service. Orders are shipped out on everyday.
Delivery times specified are to major centers and are estimated as follows: Local (Eastern Ontario) 1 - 3 days; Regional (Ontario & Quebec) 2 - 6 days; National (Rest of Canada) 4 - 9 days.
**The subtotal does not include sales tax. Sales taxes, where applicable, will be applied to your invoice.
Payment for orders will be made via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped.
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 60 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 60 days from the date of purchase.
Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products are subject to a $5.00 restocking fee.
Back to top
We respect your privacy. Ottway Herbs & Vitamins Inc. respect and value your privacy. No other personal information collected during your use of this site will be shared. Personal information collected from you is submitted with your knowledge and consent. “Ottway Herbs & Vitamins Inc.” will only use that information to provide a more customized service to you.
“Ottway Herbs & Vitamins Inc.”. “Ottway Herbs & Vitamins Inc.” will not, without permission, sell, disclose or provide ANY information, including your name, address, e-mail address or other personal information to any third party, unless otherwise required as a matter of law.
We use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server.
All other data transfer is conducted through a secure phone line.
No! We respect your privacy, so we do not sell or distribute customer information unless otherwise required by matter of law.
Should you choose to take advantage of the posted in-store specials, or shop-on-line features of this Web Site, further information such as your credit card data for method of payment of goods and services may be necessary. We when transferring and receiving customer data exchanged through our site server. All other data transfer is conducted through a secure phone line.
We use industry-standard SSL encryption to provide state of the art security and encryption devices for protecting your payment information.
“Ottway Herbs & Vitamins Inc.” , as site service provider, its employees, directors, and investors are to be held harmless from any and all liability regarding any misuse of your credit card information provided for fulfillment of “Ottway Herbs & Vitamins Inc.” on-line shop feature.
Back to top
“Ottway Herbs & Vitamins Inc.” authorizes you to personally view the material contained on the Noah's “Ottway Herbs & Vitamins Inc.” site and to download a single copy of such material for your personal, non-commercial use, provided that any downloaded copy includes the copyright notice, "Copyright, “Ottway Herbs & Vitamins Inc.” All rights reserved." and with any other copyright or proprietary rights notices that appear in the material copied. Consumers may not use site nor provide outside links to the site, for any personal or commercial purpose, including but not limited to, sale or trade of particular items or services.
The materials contained on the “Ottway Herbs & Vitamins Inc.” site is protected by the copyright laws of the Canada and other countries. Ownership of the content belongs to “Ottway Herbs & Vitamins Inc.”, or its retail store customers, and to content providers to this site. Any use of the content not expressly permitted by these Terms and Conditions of Use is a breach of these Terms and Conditions of Use and may be a violation of copyright, trademark and other laws. All rights not expressly granted in these Terms and Conditions of Use are specifically reserved to “Ottway Herbs & Vitamins Inc.”
If you violate these Terms and Conditions of Use, your authorization to use the “Ottway Herbs & Vitamins Inc.” site is automatically revoked and you must destroy any copies of the content that you have made.
Consumers taking advantage of special features such as Shop On-Line, in-store specials, and coupon offerings do so at their own risk and shall hold “Ottway Herbs & Vitamins Inc.”, as site service provider, harmless from any and all liability including, but not limited to, any health claims regarding products posted on retailer sites as well as pick, pack, payment, and delivery functions.
Consumers agree to pay for goods and services purchased via the Internet with “Ottway Herbs & Vitamins Inc.”
While “Ottway Herbs & Vitamins Inc.” provides state of the art security encryption devices, customer's e-mail may not be fully secured against interception. Customer agrees to hold “Ottway Herbs & Vitamins Inc.” harmless from any and all liability for any reason whatsoever, including monetary and health issues, which may arise regarding any transaction that occurs between “Ottway Herbs & Vitamins Inc.” and customer. Both “Ottway Herbs & Vitamins Inc.” and customer agree to hold “Ottway Herbs & Vitamins Inc.” harmless from any and all liability for any reason whatsoever, including monetary and health issues that may arise regarding any transactions that occur between “Ottway Herbs & Vitamins Inc.” and customer.
Further, “Ottway Herbs & Vitamins Inc.” may provide guarantees and warranties regarding reimbursement for goods and services, as well as pick, pack, and delivery functions whether shopping on-line or at its brick and mortar location. Please see our store policies posted on the ordering section of the site.
“Ottway Herbs & Vitamins Inc.” collects financial information (like your account or credit card numbers where applicable) so you can order products from its store via their shop on-line service. Your billing information is only used by “Ottway Herbs & Vitamins Inc.” or it's other business partners to bill you for products and services they sell. It is privileged, confidential, encrypted, and held on a secure server, and will not be given to a third party except as required by law.
“Ottway Herbs & Vitamins Inc.” as site service provider, work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
In order to shop online, “Ottway Herbs & Vitamins Inc.” collects your name, address information, and credit card information, so that it can fulfill your order, as well as your contact information (e-mail and telephone) in case “Ottway Herbs & Vitamins Inc.” needs to communicate with you regarding your order.
To complete credit card transactions, “Ottway Herbs & Vitamins Inc.” provides the following member information (name, billing address, credit card number, expiration date, and transaction amount) to the credit card processing company. In addition, as part of the fulfillment process, “Ottway Herbs & Vitamins Inc.” may share shipping information with intermediary shipping companies, including but not limited to Canada Post.
“Ottway Herbs & Vitamins Inc.” has adopted these policies and procedures because (1) we cannot control the privacy practices and policies of other sites and (2) we want to protect your security and privacy during your visit to us.
This site provides you the opportunity upon registration to opt-out to receiving communications from “Ottway Herbs & Vitamins Inc.” or its content providers, its customers and advertisers.
This site also gives you few options to discontinue receiving future communications. You may utilize any of these options to indicate that you no longer wish to receive contact from “Ottway Herbs & Vitamins Inc.”.
If you have any questions about the privacy statement, the practices of this site, or your dealings with this Web site, you can contact “Ottway Herbs & Vitamins Inc.” .
To change or modify information you previously provided you can e-mail us
This site does not solicit use by, or target as a user group, children under the age of 13 years. We do not collect information from any person we actually know is under the age of 13 that would make that child personally identifiable.
This site does not knowingly sell any products or services to children under the age of 18 years, nor does it specifically target any information towards children. We advise that if a parent feels that anything about this site is inappropriate for their child, they monitor the child's use of this site as they would all other Internet usage. “Ottway Herbs & Vitamins Inc.” always welcome your input and comments.
Cookies are small bits of electronic information that allow a Web site to keep records of your site visits and personalize or customize the Web experience for you. This site does not use "cookies" to report on or track you when you leave this site.
Our site registration form requires you to provide contact information (like your name and e-mail address). “Ottway Herbs & Vitamins Inc.” uses the contact information from the registration form to send you information about the company and promotional material from content providers and advertisers provided that you have given us permission to do so.
We collect financial information (like your account or credit card numbers where applicable) so you can order products from “Ottway Herbs & Vitamins Inc.”. Your billing information is used by “Ottway Herbs & Vitamins Inc.” to bill you for products and services we sell. It is privileged and confidential and will not be given to a third party except as required by law.
Outside links to other health information sites are provided in limited circumstances where it is necessary to provide a balance of information and are for your information and perusal only. “Ottway Herbs & Vitamins Inc.” is not responsible for and neither endorses nor support any products or services that you may find on these outside sites. Any data presented on these sites should be used at customer's discretion only. “Ottway Herbs & Vitamins Inc.” is not responsible for any results that may or may not occur regarding your use of any information, goods, or services posted on these sites. “Ottway Herbs & Vitamins Inc.” cannot guarantee nor provide security surrounding your personal and confidential information while you are visiting these outside sites. In addition, some internal links may be required to support the functionality of “Ottway Herbs & Vitamins Inc.”, as site host and are not accessible by the community at large.
This site uses an order form so that you can request information regarding, products, and services. On this form, we collect your contact information (like your e-mail address). Contact information from the order form is used to send you goods and services ordered, where applicable or as requested, and may be used to send you information about our company or promotional material from our content providers, advertisers, and other parties.
“Ottway Herbs & Vitamins Inc.” shares the values of the natural health industry including individual respect, cooperation, harmony, environmental awareness, and support of sustainable agriculture. All advertising submitted to “Ottway Herbs & Vitamins Inc.” must conform to ethical standards regarding, but not limited to the following:
Absolutely no material is permitted that is offensive in any way regarding race, religion, culture or gender.
Absolutely no sexually explicit material or material involving human or animal cruelty is allowed.
We are committed to maintaining the highest standards for advertising however; we are not responsible for our advertisers, their products or services.
All advertiser claims regarding ingredients, potency, formulation and product testing must be verifiable. The advertiser must be able to substantiate and authenticate these claims to “Ottway Herbs & Vitamins Inc.” and to site users upon request.
All advertiser claims regarding how products are grown, tested or manufactured must be in accordance with principles and standards established by the appropriate governmental and regulatory agencies and organizations.
“Ottway Herbs & Vitamins Inc.” makes no warranty or guarantee for the accuracy of labeling, content, or quality of any products or services advertised on retailer's site.
“Ottway Herbs & Vitamins Inc.” will accept advertising for food and food products that are labeled whole, natural, or organic. (We will also accept advertising for foods not in these categories).
All claims for food or other products that are labeled using the terms whole, natural or organic must not only conform to definitions set forth below, but must also meet all legal guidelines and requirements regarding the making of such representations. The advertiser must be able to substantiate and authenticate these and all other product claims to “Ottway Herbs & Vitamins Inc.” and to site users upon request. In these instances, the definitions in the following sections will apply.
Product Safety and Quality Products for which advertising is accepted must be safe when used according to instructions. If product(s) are not intended for use by children, the advertising should not encourage or imply child-usage.
“Ottway Herbs & Vitamins Inc.” has no means of independently evaluating the safety or functionality of the products offered by its suppliers and affiliates and thus can neither endorse nor recommend products. “Ottway Herbs & Vitamins Inc.” make every effort to receive a certification from its suppliers that (i) the product complies with all local, state, and federal regulatory requirements; (ii) every claim made on behalf of the product is adequately substantiated and information is readily available regarding such claims, and (iii) all adverse safety information is disclosed on product labeling.
“Ottway Herbs & Vitamins Inc.” requires that all of our advertisers can substantiate their claims of safety, wholeness, goodness and purity of product. However, we do not guarantee, warranty those claims, or any product or service advertised or discussed on our site.
“Ottway Herbs & Vitamins Inc.” reserves sole discretion to accept, edit or reject any and all materials submitted to us from consumers directly or “Ottway Herbs & Vitamins Inc.” on behalf of a customer. “Ottway Herbs & Vitamins Inc.” will not be responsible for the return of these items. “Ottway Herbs & Vitamins Inc.” will not be liable for any payment for any submissions without prior written agreement.
You agree that you will not upload or transmit to the “Ottway Herbs & Vitamins Inc.” site, its content providers, business associates, advertisers or users, any material that infringes or violates the rights of any party. If you submit any content or communication to the “Ottway Herbs & Vitamins Inc.” site, you are agreeing that such content or communication is not confidential for any purpose. By making any submission to this site you are representing and warranting that you are the owner of the rights to the material submitted, and you are granting to “Ottway Herbs & Vitamins Inc.” a permanent, royalty-free, irrevocable, world-wide, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the content of the submission in any media, in any form or format, now available or developed in the future. If you are not the owner of the rights to the material submitted, you are representing and warranting that the person who owns such rights has granted the above-referenced rights to “Ottway Herbs & Vitamins Inc.”
“Ottway Herbs & Vitamins Inc.” may sublicense the rights obtained from you to others without limitation.
You agree, by your use of this site, to adhere to our standards of proper Net-etiquette. This includes, but is not limited to the standards listed below. “Ottway Herbs & Vitamins Inc.” prohibits the following action in our public areas and reserves the right to remove any postings that violate them.
DO NOT use any explicit, vulgar, or obscene language.
DO NOT use any racially, ethnically, or socially offensive language.
DO NOT encourage, incite, or plot any illegal activity.
DO NOT verbally attack, harass, or otherwise annoy any other members.
DO NOT post or request personal information from anyone under 18.
DO NOT misrepresent yourself as part of the “Ottway Herbs & Vitamins Inc.” staff, or another organization to which you ARE NOT A MEMBER.
DO NOT post or link to sexually explicit or otherwise offensive material when participating in forums and chats and please stay on the topic.
IF YOU post messages on a public site area, you may be identifying yourself, and your personal information may be available to others without your permission.
You agree to indemnify and hold “Ottway Herbs & Vitamins Inc.”, its officers, principals, employees, agents, consultants, and information providers harmless from and against all claims, actions, demands, losses, expenses, damages and costs, including but not limited to reasonable attorney's fees and accounting fees resulting from, or alleged to have resulted from, your violation of these Terms and Conditions of Use.
“Ottway Herbs & Vitamins Inc.” site is provided on an "AS IS" and "AS AVAILABLE" basis. Your use of the “Ottway Herbs & Vitamins Inc.” site and content is at your own risk. “Ottway Herbs & Vitamins Inc.” does not guarantee that the functions of this site will be error-free or uninterrupted, or that this site and server will be absolutely virus-free. Your use of this site involves transmission of data over facilities which are not within the control of “Ottway Herbs & Vitamins Inc.”, its content providers and advertisers. Therefore, “Ottway Herbs & Vitamins Inc.” assumes no liability for delay, corruption of data, interruption of service, or interception of data transmissions outside of its direct control.
“OTTWAY HERBS & VITAMINS INC.”, ITS CONTENT PROVIDERS, BUSINESS ASSOCIATES AND ADVERTISERS, TO THE FULLEST EXTENT ALLOWABLE BY THE LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS.
“Ottway Herbs & Vitamins Inc.” make no representations or warranties as to: (1) the accuracy, completeness, reliability, correctness or timeliness of the content, textual material, graphics, links, or data transmission capabilities provided by the “Ottway Herbs & Vitamins Inc.” site; and (2) compliance with or satisfaction of any governmental regulations requiring disclosure of information concerning products or services offered by content providers or advertisers on the “Ottway Herbs & Vitamins Inc.” site.
In no case shall “Ottway Herbs & Vitamins Inc.”, its content providers, business associates, advertisers or any third parties referred to on the “Ottway Herbs & Vitamins Inc.” site be liable for any damages, including without limitation, incidental and consequential damages, personal injury or death, lost profits or damages from data loss or business interruption, resulting from the use or inability to use the “Ottway Herbs & Vitamins Inc.” site or its content, whether based on contract, tort or any other legal theory, and whether or not “Ottway Herbs & Vitamins Inc.” is given notice of the possibility of such damages. “Ottway Herbs & Vitamins Inc.” assumes no liability for your use or misuse of the site, the content, the public areas of the site, including, without limitation, liability for personal injury or death. Any claim brought in relation to your use of the site; the content or the public areas of the site must be brought within one (1) year of the event from which the claim arises. The remedies set forth in these Terms and Conditions of Use are exclusive and limited to those expressly set forth.
Although the editors and content providers of this site have consulted sources believed to be reliable and accurate in assembling the content of this site, information provided may not be error-free. Listings of suppliers, professional associations, organizations, news, events and other material are intended to be comprehensive but not necessarily all-inclusive of information.